From apparel to toys to the latest gadgets, leading brands trust SCI’s experts to build and deliver an end-to-end omni-channel retail solution.
In an era defined by uncertainty, it can be harder than ever for supply chain teams to operate efficiently, let alone capture competitive advantages. In addition to facing down changing regulations, trade disputes, climate change and labour unrest, leaders need to take a more holistic, strategic view of the supply chain. This means supply chain strategies must closely align with the overarching goals of an organization, as well as with the more specific priorities of the procurement, sales, marketing, manufacturing, customer service, and product management teams.
This e-book examines six key challenges facing supply chain leaders today and provides ways an expert 3PL partner can help organizations approach these challenges with end-to-end solutions to become more strategic and resilient. The six challenges covered are:
- Empowered consumers
- Market and social volatility
- Talent shortages
- Growing complexity
- The need for analytics
- The need for digital maturity
Download the e-book now to learn more about each challenge to assist in your planning.
COVID-19 has forced millions of consumers to shop online and consequently created and reinforced new buying behaviors. In both Canada and the USA there has been a significant increase in online commerce since the beginning of the pandemic.
As a result, brands are focusing on their online presence creating direct-to-consumer (DTC) strategies, further transforming the e-commerce landscape. In this evolving space, brands are taking advantage of the opportunity to increase their international presence, while still trying to meet customer service levels and navigate cross-border tariffs and taxes.
In this informative webinar, a panel of e-commerce experts from SCI, Canada Post, Saysh, and 6 River Systems share current customer buying habits, how brands are managing their cross-border logistics, and where retailers play a role in the new DTC market. The speakers include:
Mamta Dogra – Director, Parcels & E-commerce Enterprise Marketing, Canada Post
Dwayne Johnson – Sr Director, Business Development, Omni-Channel Retail, SCI
Dave Mack – Vice President of Omni-Channel Retail & Marketing, SCI
Austin Cooper – Head of Supply Chain, Saysh
Callie Moriarty – Solutions Executive, 6 River Systems
Salosan Soundhararajah – Senior Manager, Product Development, SCI
Leveraging data on the latest trends, as well as real-world scenarios, our panel covers a variety of topics including:
- What direct to consumer growth opportunities are there in North America?
- What can businesses to do enhance their North American e-commerce strategy?
- What does the Canadian cross-border shopper look like and who are they buying from?
- What challenges are businesses facing with their direct-to-consumer strategies?
- What can businesses to do create a more resilient and adaptable e-commerce strategy?
- What is Section 321 and how can DTC use it to create a more competitive supply chain?
- How will the relationship between brands, retailers, and consumers change moving forward?
Click the video link to watch the full webinar with tips on developing a resilient North American e-commerce strategy.
SCI and Signifi Proprietary Research: Half of Canadian Organizations Have Increased Investment in Kiosk Technology Since 2019
TORONTO, October 7, 2021 – New proprietary research from SCI Group Inc. (SCI) and Signifi Solutions Inc. (Signifi) reveals that investment in self-service technologies is exploding as Canadian businesses seek safe distancing, touchless transactions and a simple, intuitive user experience for employees and customers during the pandemic. Half of respondents say their organization actually increased investment in kiosk technology prior to the pandemic, with three-in-ten saying their investment level has increased by more than 15 per cent since 2019.
As part of this research, SCI and Signifi commissioned a survey with Angus Reid to explore actual and planned investments in kiosk technology among Canadian organizations, in several sectors, to identify key trends. It uncovered three significant insights: 1) the pandemic propelled short-term kiosk investment; 2) a focus on digital transformation will continue to drive long-term investment; 3) user satisfaction is the primary motivator for investing in kiosks, which include self-checkout terminals, interactive maps, vending machines and employee check-in devices.
Short-term Kiosk Investment Driven by the Pandemic
The pandemic has been a clear impetus behind investments in self-service technology. Among those who say their investment has increased in the past 12 months, 61% identified the COVID-19 pandemic as a significant or moderate factor in their decision. For the healthcare sector, the primary application of kiosk technologies was for check-in purposes to help improve customer wait times.
“The pandemic drove more people to use kiosks, which increased their comfort level with the technology and is leading to even better user-centric design for the next generation of devices,” said Peter Collier, Vice President, Technology, SCI Group. “We expect that increasing user comfort with kiosks and ongoing design improvements by kiosk manufacturers will continue to drive adoption.”
Digital Transformation Driving Long-Term Investment
While the pandemic played a key role in increased interest and investment in the self-service space, there are no signs of this growth slowing down. Nearly half of Canadian businesses are already deploying self-service technologies, and another third plan to deploy kiosks or some form of self-service technology in the next 12 months.
Canadian businesses are including kiosk technology as part of their digital transformation strategies, with 77% of organizations stating kiosk technology to be important to their business in the next five years.
“There’s a new appetite for automation and kiosk technologies, part of which may be attributed to the shift in user habits that has stemmed from the pandemic,” says Jamie McDowell, Vice President of Marketing at Signifi Solutions. “More and more Canadian consumers and employees seem to appreciate the simplicity and interactivity provided by kiosk technologies. Organizations are seeing this shift and including kiosk technology in their digital transformation plans.”
User Experience Fueling Kiosk Investment
Interestingly, the key business drivers for investing in kiosks are all about people, at least in the short term. According to the research, the primary motivator for businesses when investing in self-service technologies is customer and employee satisfaction, with 63 per cent of businesses identifying this as a top driver. This was particularly noted in the retail industry, where 90% of respondents said one of the main benefits they’re seeking from kiosks/self-technology is better customer flow.
“This research shows that organizations are looking for more than efficiency; they want to reduce customer wait times and improve the flow of people through stores and workplaces. Many are also looking to expand beyond transactional experiences to make kiosks part of an omnichannel infrastructure,” Collier says. “This also marks an important step forward for self-service technologies underscoring the shift away from thinking of kiosks as simply a cost and efficiency play – though both remain important drivers for buyers.”
To learn more about the adoption of kiosk technology in Canada, changes in spending, drivers and key outcomes of investment, The 2021 Canadian Kiosk Market Report is available here: https://www.sci.ca/resources/2021-canadian-kiosk-market-report/
This research was conducted on the online Angus Reid Forum among 102 business decision-makers for purchasing kiosks/self-service technology, including those whose company/organization or clients have already invested in such technology and those with plans to invest in the next 12 months. The sample includes professionals in the following industries: manufacturing, retail, transportation, healthcare, management consulting, property management and public sector fields.
For comparison purposes only, a sample of this size would yield a margin of error of +/-9.7 percentage points, 19 times out of 20. The research was conducted in English and French between May 27 and May 31, 2021.
About SCI Group
SCI is one of Canada’s leading providers of strategic supply chain solutions that go beyond traditional logistics services. With decades of experience in the technology industry, our experts can help build an end-to-end supply chain solution for your self-service technologies. From ATM installations to POS terminal repairs, we help leading Canadian brands delight customers and stay agile.
Having reliable technology is key to customer experience and employee productivity. Our certified technicians will help you maximize uptime with 24/7 support and repair services. Furthermore, our coast-to-coast warehousing, transportation and parts locations ensures you remain responsive to your business needs no matter the time of day.
Trust our experts to support your kiosk needs with full project management in logistics, compliance, security, maintenance, installation and parts management. Connect with our experienced team to plan for today’s needs and tomorrow’s opportunities. As your trusted supply chain partner, we’ll make you even better.
About Signifi Solutions Inc.
Signifi Solutions is a leader in delivering smart vending, self-serve kiosks, and automated retail solutions globally. Founded in 2005, Signifi designs, engineers, and develops robotic based dispensing kiosks, smart lockers and loss prevention hardware customized for any application. We are steeped in continuous innovation and marketplace collaboration to bring you the most innovative and technologically advanced smart vending hardware and software available.
Signifi’s VISION platform management tool and robust API library give our clients more time to focus on what matters most. VISION manages every aspect of our kiosks and lockers through an intuitive web interface. Our customers can change prices, user rights, schedule content updates and even remotely access kiosks to support local staff. VISION uses advanced AI techniques and machine learning technology to monitor every aspect of traffic and user input. The powerful analytics tools help optimize operations, merchandising, and forecast sales.
Kaiser & Partners
Every year SCI holds awards to recognize our employees for their contributions to SCI’s continuous improvement program. This program encourages employees to implement initiatives that benefit the company and our clients such as reducing waste, improving safety, fostering a better work environment, or enhancing customer experience.
From finding new ways to improving performance, sharing expertise, and developing talent, we had over 1,600 ideas, submissions, and projects in 2020. We’re proud of our employees and their dedication to operational excellence.
Congratulations to the winners of this year’s SCI Awards:
1st Place: Dalal Yousef
Dalal redesigned the space and workflow for one of SCI’s clients, improving the accuracy, productivity, and efficiency for the outbound operations. This is a wonderful example of how a focus on continuous improvement and operational excellence initiatives can make a huge difference for our organization and our clients.
2nd Place: Mohsin Mogra
Mohsin developed a new process at our Vipond facility that decreased waste, increased efficiency, and reduced costs. This is a great illustration of embracing our culture values of ‘operational excellence’ and ‘achieving together’.
3rd Place: Ron Stortini
Ron received this award for his incredible work automating operations for one of our retail clients. He not only sourced technology that delivered immediate safety improvements, improved productivity and significant time efficiencies, but kept up with our client’s ambitious long term growth plan. Ron’s leadership with our clients exemplifies our ‘achieve together’ cultural value.
Congratulations to all our winners. You make SCI and our clients even better!