New proprietary research from SCI and Signifi Solutions Inc. reveals that investment in self-service technologies is exploding in Canada.
The kiosk market is growing in popularity across Canada, with no signs of slowing down, according to new proprietary research from SCI and Signifi Solutions. These exciting new findings are summarized in the 2021 Canadian Kiosk Market Report, which explores actual and planned investments in kiosk technology among Canadian organizations, to identify key trends, use and investments driving the significant growth.
With no data in the Canadian marketplace, SCI and Signifi commissioned a survey with Angus Reid. In 2021 we surveyed 100+ business decision-makers across a variety of industries including retail, healthcare and public sector among others, to understand where the kiosk industry is heading.
The research revealed that while the pandemic propelled short-term investments in kiosks, the desire for digital transformation will continue to drive long-term investment.
“The pandemic drove more people to use kiosks, which increased their comfort level with the technology and is leading to even better user-centric design for the next generation of devices,” said Peter Collier, Vice President, Technology, SCI Group. “We expect that increasing user comfort with kiosks and ongoing design improvements by kiosk manufacturers will continue to drive adoption.”
Other key findings include:
To learn more about the adoption of kiosk technology in Canada, changes in spending, drivers and key outcomes of investment, fill in the form to download The 2021 Canadian Kiosk Market Report.
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