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Press Release: SCI Named One of Canada’s Most Admired Corporate Cultures™

Toronto, ON – December 2, 2021 – SCI Group Inc. (SCI), a leading Canadian third-party logistics company (3PL) who specializes in Business to Consumer (B2C) Supply Chain solutions, has been recognized as one of Canada’s Most Admired Corporate Cultures™ by Waterstone Human Capital, Canada’s leading cultural talent management firm.

The national program, now in its 18th year, annually recognizes best-in-class organizations across all sizes and sectors that foster high performance corporate cultures that help sustain a competitive advantage.

“I am extremely proud that SCI has been selected as one of Canada’s Most Admired Corporate Cultures,” said Chris Galindo, CEO at SCI Group Inc. “This award highlights just how integral an organization’s culture is to its success, and that our people truly are our greatest asset.”

As one of only 10 Canadian organizations awarded in the mid-market category this year, SCI was recognized for making significant investments that shifted the organization’s culture and elicited change with proven results. This included a commitment to a four-year cultural transformation to become more of a people-centric organization, which was successfully modelled through all business operations. This included the development of robust programs in people development and talent management, as well as Diversity, Equity & Inclusion (DE&I) and Environmental Social Governance (ESG) initiatives with substantial employee involvement.

“Over the past few years, the team at SCI has worked hard to establish a clear set of shared values and behaviours that unite all employees under a common purpose,” added Galindo. “Winning this award would not have been possible without our employees, who bring our culture to life every day through their dedication, hard work, and commitment, all of which make SCI better every day.”

The award is based on a rigid set of criteria and a lengthy review process conducted by a Board of Governors comprised of CEOs and Senior HR Leaders from across Canada. For more information, please visit canadasmostadmired.com.

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About SCI

SCI is Canada’s leading end-to-end, B2C supply chain partner. For more than 30 years, our clients in omni-channel retail, technology, health and wellness have trusted us to give them a competitive advantage. Across the most extensive national distribution and transport network in Canada, including over 30 distribution centres and 40 critical parts stocking locations coast to coast, SCI manages complex supply chains for its customers handling more than $1 billion in inventory every day.

Our team is dedicated to understanding the unique intricacies of our clients’ business, providing end-to-end management of the entire customer experience. We’ve got the Canadian experts, infrastructure, and experience to deliver on this commitment and keep our clients steps ahead of their customers’ expectations. As your trusted supply chain partner, we’ll make you even better.

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Self Service Kiosks Grow in Popularity Across Canada with No Signs of Slowing Down

SCI and Signifi Proprietary Research: Half of Canadian Organizations Have Increased Investment in Kiosk Technology Since 2019

TORONTO, October 7, 2021 – New proprietary research from SCI Group Inc. (SCI) and Signifi Solutions Inc. (Signifi) reveals that investment in self-service technologies is exploding as Canadian businesses seek safe distancing, touchless transactions and a simple, intuitive user experience for employees and customers during the pandemic. Half of respondents say their organization actually increased investment in kiosk technology prior to the pandemic, with three-in-ten saying their investment level has increased by more than 15 per cent since 2019.

As part of this research, SCI and Signifi commissioned a survey with Angus Reid to explore actual and planned investments in kiosk technology among Canadian organizations, in several sectors, to identify key trends. It uncovered three significant insights: 1) the pandemic propelled short-term kiosk investment; 2) a focus on digital transformation will continue to drive long-term investment; 3) user satisfaction is the primary motivator for investing in kiosks, which include self-checkout terminals, interactive maps, vending machines and employee check-in devices.

Short-term Kiosk Investment Driven by the Pandemic

The pandemic has been a clear impetus behind investments in self-service technology. Among those who say their investment has increased in the past 12 months, 61% identified the COVID-19 pandemic as a significant or moderate factor in their decision. For the healthcare sector, the primary application of kiosk technologies was for check-in purposes to help improve customer wait times.

Changes in Self Service Kiosk Spending

“The pandemic drove more people to use kiosks, which increased their comfort level with the technology and is leading to even better user-centric design for the next generation of devices,” said Peter Collier, Vice President, Technology, SCI Group. “We expect that increasing user comfort with kiosks and ongoing design improvements by kiosk manufacturers will continue to drive adoption.”

Digital Transformation Driving Long-Term Investment

While the pandemic played a key role in increased interest and investment in the self-service space, there are no signs of this growth slowing down. Nearly half of Canadian businesses are already deploying self-service technologies, and another third plan to deploy kiosks or some form of self-service technology in the next 12 months.

Canadian businesses are including kiosk technology as part of their digital transformation strategies, with 77% of organizations stating kiosk technology to be important to their business in the next five years.

“There’s a new appetite for automation and kiosk technologies, part of which may be attributed to the shift in user habits that has stemmed from the pandemic,” says Jamie McDowell, Vice President of Marketing at Signifi Solutions. “More and more Canadian consumers and employees seem to appreciate the simplicity and interactivity provided by kiosk technologies. Organizations are seeing this shift and including kiosk technology in their digital transformation plans.”

User Experience Fueling Kiosk Investment

Interestingly, the key business drivers for investing in kiosks are all about people, at least in the short term. According to the research, the primary motivator for businesses when investing in self-service technologies is customer and employee satisfaction, with 63 per cent of businesses identifying this as a top driver. This was particularly noted in the retail industry, where 90% of respondents said one of the main benefits they’re seeking from kiosks/self-technology is better customer flow.

Expected Self Service Kiosk Benefits

 

“This research shows that organizations are looking for more than efficiency; they want to reduce customer wait times and improve the flow of people through stores and workplaces. Many are also looking to expand beyond transactional experiences to make kiosks part of an omnichannel infrastructure,” Collier says. “This also marks an important step forward for self-service technologies underscoring the shift away from thinking of kiosks as simply a cost and efficiency play – though both remain important drivers for buyers.”

To learn more about the adoption of kiosk technology in Canada, changes in spending, drivers and key outcomes of investment, The 2021 Canadian Kiosk Market Report is available here: https://www.sci.ca/resources/2021-canadian-kiosk-market-report/

Research Methodology

This research was conducted on the online Angus Reid Forum among 102 business decision-makers for purchasing kiosks/self-service technology, including those whose company/organization or clients have already invested in such technology and those with plans to invest in the next 12 months. The sample includes professionals in the following industries: manufacturing, retail, transportation, healthcare, management consulting, property management and public sector fields.

For comparison purposes only, a sample of this size would yield a margin of error of +/-9.7 percentage points, 19 times out of 20. The research was conducted in English and French between May 27 and May 31, 2021.

About SCI Group

SCI is one of Canada’s leading providers of strategic supply chain solutions that go beyond traditional logistics services. With decades of experience in the technology industry, our experts can help build an end-to-end supply chain solution for your self-service technologies. From ATM installations to POS terminal repairs, we help leading Canadian brands delight customers and stay agile.

Having reliable technology is key to customer experience and employee productivity. Our certified technicians will help you maximize uptime with 24/7 support and repair services. Furthermore, our coast-to-coast warehousing, transportation and parts locations ensures you remain responsive to your business needs no matter the time of day.

Trust our experts to support your kiosk needs with full project management in logistics, compliance, security, maintenance, installation and parts management. Connect with our experienced team to plan for today’s needs and tomorrow’s opportunities. As your trusted supply chain partner, we’ll make you even better.

About Signifi Solutions Inc.

Signifi Solutions is a leader in delivering smart vending, self-serve kiosks, and automated retail solutions globally. Founded in 2005, Signifi designs, engineers, and develops robotic based dispensing kiosks, smart lockers and loss prevention hardware customized for any application. We are steeped in continuous innovation and marketplace collaboration to bring you the most innovative and technologically advanced smart vending hardware and software available.

Signifi’s VISION platform management tool and robust API library give our clients more time to focus on what matters most. VISION manages every aspect of our kiosks and lockers through an intuitive web interface.  Our customers can change prices, user rights, schedule content updates and even remotely access kiosks to support local staff. VISION uses advanced AI techniques and machine learning technology to monitor every aspect of traffic and user input. The powerful analytics tools help optimize operations, merchandising, and forecast sales.

Media Contact:

Hayley Suchanek

Kaiser & Partners

Hayley.Suchanek@kaiserpartners.com

289-681-2477

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Saysh Partners with SCI to Launch New Lifestyle Brand

SCI Supports Direct-to-Consumer Fulfillment

Saysh ShoesTORONTO (ONTARIO), September 1, 2021 – Saysh, a community-centered lifestyle brand for and by women, has partnered with SCI Group, a leading Canadian 3PL who specializes in E-Commerce fulfillment and Transportation Management, as well as a wide range of direct-to-consumer supply chain solutions.

In the year since the world locked down due to COVID-19, spending on e-commerce has soared. Smart retailers are now looking for ways to take additional costs out of the value chain without sacrificing customer experience. One strategy where brands are seeing strong results is cross-border shipping using the Section 321 exemption in the Canada-US-Mexico free trade agreement.

“By fulfilling orders out of our Canadian facilities and shipping directly to consumers in the U.S., we are able to help clients, like Saysh, reduce their costs by up to 20 percent through waived or refunded duties,” explains Dave Mack, Vice President, Omnichannel Retail at SCI.

Allyson Felix Saysh

Saysh is a new brand co-founded by Allyson Felix, a 27-time World Athletics champion and the most decorated Track & Field Olympian, with a mission to create a future in which inequality is undermined by female creativity and athleticism. The brand’s debut product, a lifestyle sneaker for women called the Saysh One, sold out in a pre-order offering and pairs are arriving with customers starting this week.

“Saysh customers can trust that we have their best interests at heart, that we are supporting them in every aspect of their lives — from the shoes they wear on their feet, to the inspiring and difficult conversations they’re having with their best friends and family” says Wes Felix, Co-founder and CEO of Saysh

Customers are also invited to join the Saysh Collective, offering connection, alliance, and correspondence to inspire and uplift all women.

Saysh Lifestyle Brand“This is an important brand that is driving important changes in gender equality,” Mack says. “We are delighted to be a part of this movement and to help Saysh delight and engage their customers with best-in-class direct to consumer logistics.

“We chose SCI because of their excellent track record supporting brands of all sizes shipping on both sides of the border.  We have had an incredible experience launching with their onboarding team and believe that they will be a true partner through all stages of growth!”, says Darren Breedveld, Co-Founder & COO/CFO of Saysh.

 

About SCI

SCI is one of Canada’s leading providers of supply chain solutions that go beyond traditional logistics services. SCI’s tagline “We’ll make you even better” is a commitment today from a business that’s leading clients into tomorrow.

Trusted by clients in the retail, e-commerce, technology, and healthcare sectors, SCI operates the most extensive national distribution and transportation network in Canada, consisting of 30 distribution centres coast to coast along with over 40 critical parts stocking locations and specialized white glove shipping hubs.

SCI shares the learnings from the sectors they operate in, providing the audience with information to guide their supply chain to success through blog posts, case studies and white papers.

About Saysh

Saysh is a community-centered lifestyle brand for and by women focused on ethical conscience,  aesthetic sensibility and an athletic mindset. Saysh is co-founded by Allyson Felix, a 27- time World Athletics champion and the most decorated Track and field Olympian; and Wes Felix, her brother and business partner. The brand’s debut lifestyle sneaker is the Saysh One. The Saysh Collective is the overarching virtual community that offers customers early access to product drops and opportunities to connect with like-minded individuals through inspirational conversations, energizing workouts and exclusive member perks. Visit Saysh.com and join us at @bySaysh on Instagram, Facebook and Twitter. Learn more at saysh.com.

For further information, please contact

SCI | http://www.sci.ca| Natasha Wookey | (647) 237-4972 | natasha.wookey@sci.ca

Saysh | http://www.saysh.com| Christanna Ciabattoni | christanna@skaibluemedia.com

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SCI and B-Stock Team up to reduce waste

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SCI Expands Healthcare Footprint in Western Canada

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Walmart Canada and SCI Open Doors On New Facility Dedicated To Fulfilling E-Commerce Orders Across Canada

SCI Canada and Walmart Canada recently announced the official opening of SCI’s largest dedicated and purpose-built Distribution Centre (DC) in Mississauga, Ontario. At approximately 450,000 square feet, the DC is the main facility dedicated to fulfilling Walmart Canada’s online orders.

From L to R: Guy Toksoy, Vice President Operations, SCI; Chris Galindo, CEO, SCI; Alexis Lanternier, Executive Vice President E-Commerce, Walmart Canada; Daryl Porter, Vice President, E-Commerce Operations and Logistics, Walmart Canada.

The new distribution centre is a flexible, scalable solution for logistics and fulfilment that is part of Walmart’s strategy to continue growing its e-commerce business in Canada. The need is there, as Walmart Canada’s flagship website walmart.ca is visited daily by over 750,000 customers.

The company sought SCI’s support to develop a customized supply chain solution that streamlines operations.

Facts about the new DC:

  • The new DC maximizes storage through a four-level, 70,000 square foot pick platform for storing and picking smaller items and pallet racking for larger and higher volume items.
  • It is equipped with state-of-the-art intelligence software that provides real-time visibility to operations and is fully integrated with SCI’s warehouse management system.
  • It boasts automation that improves capacity and uses conveyors to transport materials to one of five zones on each level and complete pick totes to a put-wall area from both the platform and pallet racks.

“The retail business is constantly evolving and becoming more complex,” said Guy Toksoy, SCI’s Vice President Operations.

“SCI’s commitment to continuous improvement and innovation helps our clients meet increasing e-commerce demands, and we were excited to partner with one of Canada’s largest retailers to go beyond conventional logistic services and adapt an automated model to best suit Walmart Canada’s needs.”

“It’s exciting that shopping on Walmart.ca continues growing in popularity with our customers. We’ve been modernizing and innovating to ensure products can get to our customers in the quickest and most efficient way possible, without compromising on our everyday low prices and the quality customers expect,” said Alexis Lanternier, Executive Vice President E-Commerce, Walmart Canada.

“We’re proud to have partnered with SCI to create this distribution centre as it provides a customized end-to-end solution that suits our growing business needs.”

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About SCI
SCI is one of Canada’s leading providers of supply chain solutions that go beyond traditional logistics services. SCI’s tagline “We’ll make you even better” is a commitment today from a business that’s leading clients into tomorrow. Trusted by clients in the retail, e-commercetechnology, and healthcare sectors, SCI operates the most extensive national distribution and transportation network in Canada, consisting of 30 distribution centres coast to coast along with over 40 critical parts stocking locations and specialized white glove shipping hubs. SCI shares the learnings from the sectors they operate in, providing the audience with information to guide their supply chain to success through blog posts, case studies and white papers.

About Walmart Canada
Walmart Canada operates a chain of more than 400 stores nationwide serving more than 1.2 million customers each day. Walmart Canada’s flagship online store, Walmart.ca is visited by more than 750,000 customers daily. With more than 85,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands. Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994.

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