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Category Archives: Trends

SCI Partners with Bench to Launch New North American Distribution Model for their ECommerce Business

TORONTO (ONTARIO), September 14, 2022 – SCI Group, a leading Canadian 3PL specializing in e-commerce fulfillment and transportation management, has partnered with Bench, an athleisure clothing brand, to create a cross-border ecommerce fulfilment solution for the U.S. market leveraging duty savings made available through Section 321. This direct-to-consumer strategy enables Bench to deliver to e-commerce customers in the U.S. directly from Canada, creating cost efficiencies without any impact to delivery times.

Beginning in early 2021, SCI and Bench have built their relationship based on trust, strategic planning and proven results through the expansion of Bench’s Canadian, coast-to-coast wholesale business. This led to a new opportunity to expand Bench’s business into the USA with the SCI team building out a cross-border solution through their expertise in southbound ecommerce fulfillment and Section 321.

“We’ve had a great experience partnering with SCI to develop a new coast-to-coast distribution strategy for our Bench brand that services both the Canadian and U.S. direct to consumer market,” says Victor Levis, CFO/COO at Freemark Apparel Brands International. “SCI’s team worked closely with us to help us understand the benefits of Section 321 and guided us through the process from start to finish. Thanks to their expertise we’ve been able to expand our business and conveniently reach U.S. consumers.”

Section 321 is an exemption in the Canada-US-Mexico free trade agreement that allows shipments of products valued at $800US or less to enter the U.S., from Canada, duty free. For direct-to-consumer (DTC) ecommerce retailers, this offers an opportunity to reduce their cost per unit through waived or refunded import duties on items that enter Canada bound for U.S. recipients, without effecting the customer experience.

“We’re thrilled to be able to drive this North American e-commerce strategy for Bench from Canada,” says Dave Mack, Vice President, Omni-channel Retail at SCI.  “By consolidating distribution in strategic centers in Canada, Bench is able to reduce their inventory carrying costs and turn products faster, while driving out duty and tariff costs”

To learn more about Section 321 and how SCI can help reduce your cross-border costs, please visit:

About Bench:

Inspired by an active 24-hour lifestyle, Bench is a brand that designs, sources, and markets clothing and accessories for men, women, and children. Born in the heart of Manchester, England, it originated in the late ‘80s as a niche t-shirt brand, taking influence from the music and the skate scenes. Bench is dedicated to design clothing that embraces individuality and supports all lifestyles. From heritage hoodies to iconic track suits, Bench’s wardrobe staples focus on multipurpose components that meet the modern needs of city dwellers. Learn more at

About SCI:

SCI makes North American businesses even better by offering our clients a suite of innovative supply chain solutions in the omni-channel retail, technology, health, beauty and wellness sectors.

Across Canada’s most extensive national distribution and transport network, SCI manages complex logistics for both Canadian and North American clients. We pride ourselves on adding value to clients’ business with our commitment to reducing costs, risks and complexity through continuous improvement, business intelligence, analytics, and transparency. We give our clients the competitive advantage they need to grow their business.

SCI’s tagline “We’ll make you even better” is a commitment today from a business that’s leading clients into tomorrow. As a trusted strategic partner, our team is dedicated to understanding the unique intricacies of our clients’ businesses, providing end-to-end management of the entire customer experience. We have the North American expertise and 30+ years experience to deliver on this commitment and keep our clients steps ahead of their customers’ expectations.

For further information, please contact:

SCI || Natasha Wookey |

Bench || Michael Routtenberg |

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At SCI Our People Make Us, and Our Clients, Even Better

At SCI, we’ve been putting people first for over 30 years. Our 3,000+ employees are the reason why we are Canada’s leading business to consumer supply chain partner.

We make our clients even better by working as an extension of their organization to successfully fulfill their promises to their customers.

Watch the full video below to see how we empower our employees to shape our award-winning culture, whether by sending a recognition kudos card, celebrating each other’s culture through employee driven engagement activities, or submitting ideas for continuous improvement.

Our employees show up every day exemplifying our culture pillars of:

  • Building trust
  • Embracing change
  • Achieving goals, together

In this video you’ll hear directly from employees about SCI’s collaborative spirit that helps us achieve amazing results for our clients, as well as the opportunities given to our employees to learn and grow.

At SCI you’ll be seen and heard, develop as an individual, and make an impact. We’ll let you shine. Work with us and we’ll make you even better!

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Tips on How to Manage Different Levels of Supply Chain Crises

Over the past few years nearly everyone has felt the effects of widespread supply chain disruptions happening on a global and local scale. News reports of container shortages were soon followed by empty shelves at grocery stores. The micro-chip shortage has resulted in a back-log in automobile manufacturing and a scarcity of available cars. These scenarios, among many others, have shown just how dependent the world is on efficient and robust supply chains.

The primary cause for several of the supply chain disruptions the world is seeing is the ongoing Covid-19 pandemic, however there are many other contributing factors. These include continuing labour issues, reduced availability of commercial real estate, increased tariffs, and damaged infrastructure caused by natural disasters. This is in addition to the everyday localized problems supply chain teams are regularly dealing with such as technology issues, or inclement weather.

Fortunately, there are ways to plan against differing levels of crises, according to SCI’s VP of Technology, Peter Collier. At the Canadian Rural & Remote Broadband (CRRB) Community Conference, Peter breaks down three levels of crises a company may experience relating to their supply chain and provides suggestions on how to minimize the impacts of each level, with recommendations your business can use the next time you face a supply chain crisis.

Watch the full keynote address below.

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SCI’s CEO, Chris Galindo, Featured on the New Warehouse Podcast

On this episode of the New Warehouse podcast, host Kevin Lawton was joined by SCI’s President and CEO, Chris Galindo. The two discuss how SCI became one of the largest 3PL’s in Canada, the business environment in Canada during the pandemic and what companies can learn for the future.

Key Takeaways:

  • SCI provides end to end 3PL solutions that help you provide a high level of service to your customers.
  • SCI has developed a culture where the employees strive to make their services better for the customer. This is done through positive and safe work environments that nurture a continuous improvement mindset throughout the company. He emphasizes how they incentivize continuous improvement and continue to recognize it as their way of leadership with a dedicated continuous improvement team.
  • Chris gives some insight into how the pandemic has shifted and changed the 3PL industry and supply chain business from a Canadian perspective.
  • Chris discusses how SCI has helped multiple companies pivot into B2C during the pandemic so that they could generate additional revenue through an added channel.

Click below to listen to the full podcast episode.

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SCI Named One of Canada’s Most Admired Corporate Cultures

Canada's Most Admired Corporate Cultures ImageSCI is proud to share that we have been named one of Canada’s Most Admired Corporate Cultures for 2021 by Waterstone Human Capital. This national program, now in its 18th year, recognizes best-in-class Canadian organizations for having cultures that have helped them enhance performance and sustain a competitive advantage.

SCI’s culture journey started in 2017, when we established a set of shared values and behaviours that would unite employees under a common purpose. Since then, SCI has done some incredible work defining its culture and imbedding these pillars and guiding principles throughout the organization.

A key driver behind this has been SCI’s people. They continue to bring SCI’s desired culture to life by embracing change, building trust, and achieving together.

“Winning this award would not have been possible without our employee’s dedication, hard work, and commitment to culture,” states Chris Galindo, President and CEO of SCI. “I sincerely thank everyone for coming to work each and every day with the goal of making SCI even better.”

Being honoured with this prestigious award was based on a rigid set of criteria and a lengthy review process by a Board of Governors comprised of CEOs and Senior HR Leaders from across Canada. Specifically, SCI was recognized for successfully making significant investments to help shift culture and support the change with proven results. This included a strong overall commitment to a 4-year culture transformation to become a people centric organization, successfully modelled throughout business operations. In addition, SCI built robust programs in people development and talent management; and focused on developing DEI and ESG initiatives with substantial employee involvement.

SCI is thrilled to receive this recognition and we will continue to make culture a priority in the organization.

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Canadian Kiosk Market Report Discussed on the Spice Podcast

Jamie McDowell, Vice President of Marketing at Signifi Solutions, was recently featured on the Spice Podcast, discussing the 2021 Canadian Kiosk Market Report which was published in partnership with SCI.

Spice Radio is a well-known radio station based in Vancouver, BC. The Spice Podcast was created as an extension of the radio station, and shares everything from local news to news on politics, work trends, the economy and technology.

In this informative conversation, Jamie examines new research that identifies the increasing popularity in self-serve kiosks and covers a range of topics including:

  • What is a self-serve kiosk?
  • How much more are businesses investing in these kiosks since the beginning of the pandemic?
  • What are some predications for the long term? Will more businesses use this technology?
  • How are self-serve kiosks helpful for businesses to be more efficient?
  • How is the consumer perception of automation changing?
  • What sectors are investing in this technology the most?
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