White Glove Solutions - Value-Added Services

SCI’s value-added services truly complement the core white glove solutions. These services help our clients perform well in the competitive environment, consequently offering the most complete supply chain logistics solutions. SCI understands the technology sector and is well positioned to serve technology clients with the value-added services that will benefit their operations.

SCI’s Value Added Services include:

  • Sameday delivery capabilities
  • Site training, demonstration, and initialization
  • Staging, configuration, installation
  • Post sales logistics
  • Technical support
  • Tech rooms
  • Crating
  • Repackaging in the field
  • Authorized parts sales
  • Authorized in country including Level 1 through Level 4 repair
  • Warehouse services
  • Screening and testing
  • Reporting and data analytics
  • Data wiping and deconstruction services

Staging, Configuration, Installation, Post Sales

Staging, configuration, installation as well as post sales services are offered by SCI for products including point-of-sale equipment, computing devices, and office solutions equipment. In SCI’s 13 central configuration centres and 8 specialized high-value product transportation centres across the country these value-added services are conducted to ensure that high-tech products and equipment are properly delivered, installed, and supported for the clients. These centres are located in all major urban areas coast-to-coast, ensuring the complete geographical coverage across Canada.

SCI’s Configuration Center Services include:

  • Provision of receipt, inventory and unpacking of equipment
  • Installation of extra components
  • Serial number verification
  • Loading and configuring hardware and software according to specifications
  • Customizations and preferences settings
  • Disconnecting and re-packing of all equipment for delivery
  • Technicians trained to deal with Original Equipment Manufacturers (OEMs) products and processes

SCI’s Field Installation Services include:

  • On-site installation, such as system checks, network connection and online start-up
  • Mounting, cabling, and assembly
  • Functionality tests
  • Customer instructions and hand-overs
  • Removal/recycling of packaging
  • Returns management and swap

SCI’s Post Sales services include:

  • Cleaning, disinfection, and decontamination
  • Functionality testing
  • Data erasure
  • Certified disposal

Custom Crating

In order to avoid multiple handling, and to maintain the integrity of client’s product, at all locations SCI offers professional crating value-added services including:

  • Built to order
  • Same day services
  • Built-in ramps for demo systems for easy mobility off and onto ramps
  • Carpentry work

Demo Preps

Additionally, SCI White Gloves provides Demo Prep value-added services on-site or at any of our facilities. The White Glove team uploads software and imaging, repairs, tests, assembles, and allows for clients to engage in Q&A’s during the demo preps.

Contact SCI White Glove for more information on our value-added services, and unlock the benefits of partnering with a nationally leading supply chain solutions provider with diverse capabilities in the industry.