Technology Reverse Logistics

As supply chain managers face the daily tasks of doing more with less, they know: solving customers’ challenges turns demanding customers into lifelong clients. One such challenge is Reverse Logistics. Returning defective products or parts to the supplier requires paperwork, following-up, inventory management, and minimizing the downtime to prevent customers’ loss of productivity and revenue.

In 2015, SCI processed 922,431 pieces for Xerox used part returns. Of that, 549,487 (59.57%) went to be remanufactured and 372,944 (40.43%) went to recycling, making SCI’s expertise in reverse logistics services apparent.

Parts Salvaging

If a particular product cannot be repaired and should be discarded, its components can be taken apart and put back into use. This process is known as parts salvaging, a service that SCI offers to decrease the ecological footprint, recycle rare components, save your money, and add to your pool of replacement parts.


Before disposing of a unit, SCI evaluates it to determine whether it can be resold, refurbished, used for parts salvaging, or must be completely destroyed.

SCI understands and practices appropriate disposal of technological devices and equipment. Keeping in mind that these pieces can hold private information, SCI works hard to avoid privacy and security breaches, e.g. identity theft.

SCI takes the new additions to the security and privacy legislation very seriously to protect you and your customers’ information by determining if certified destruction is required (e.g. technology that retains pin information will be sent to a shredder to certify that it is destroyed).


SCI’s reverse logistics practices not only ensure cost-efficiency but also reduce environmental footprint. SCI provides recycling of technological equipment, devices and supplies to help both the clients and the planet.

SCI understands that:

  • The final chance to recover value in a product is by recycling
  • Recycling helps enhance recovery value on all products, parts, and materials in your end-of-life product stream
  • By including recycling as a part of supply chain management, you can decrease products’ carbon footprint “from cradle to grave”
    • E.g., through parts salvaging, by utilizing used parts, SCI repairs approximately 8,000 PC/printer/scanners and related devices per year on-site which helps reduce the environmental footprint

SCI’s recycling services result in multiple benefits:

  • Reduce the cost of procuring new equipment, and reduce overall manufacturing by running a program for clients that have excess inventory in the field. This inventory is received at SCI’s facility, refurbished and held for the clients to use at new or moving sites
  • Perform cannibalization of returned parts to prevent items that are still in working order or can be repaired from going into destruction
  • Work with a second hand parts broker to resell inventory instead of disposing of it.

Asset Recovery and Disposition

In the dynamic technology industry, it is important to understand the appropriate asset recovery and disposition of equipment that has reached its end of life. SCI is a unique 3PL that is an expert in expediting asset recovery and disposition.

The benefits of SCI’s Asset Recovery reverse logistics include:

  • Offsite storage and disposition
  • Data scrubbing, component removal, etc.
  • Environmentally conscious disposal
  • Verification, labelling, and tracking
  • Secure online track and trace
  • Inventory management
  • Automated milestone and status updates

Partnering with SCI means that:

  • 35+ field stocking locations across Canada enable SCI to provide regional asset recovery and disposition strategies for technicians and customer to lower return costs
  • SCI’s cutting edge technology tracks returned products to ensure inventory is not “lost”, and its value is maximized through repair or refurbishing process
  • With SCI’s exclusive and strong partnerships with Canada Post and Purolator, technicians can pick up and drop off parts at 7,200 coast-to-coast locations
  • SCI’s Return Material Authorization (RMA) process is enforced and guarantees that:
    • The returned part will be tested and inspected to ensure that any component falling under warranty is promptly sent back to the manufacturer for crediting
    • Units recovered from parts salvaging efforts and not covered by any warranty will be properly recycled according to SCI’s rigorous processes which include data erasing, label removing, etc. SCI has a “zero landfill” policy. As an example, SCI recycles copier toners, and metal is sent to the USA for reclaiming
    • SCI assesses failures and determines the best way for the disposal of faulty equipment. If, for example, a hard drive has failed three times, we either destroy it onsite or send it to recycling
    • Information collected about the returned parts will be carefully analyzed and shared with you and the manufacturer for quality assurance. With a good understanding of failure rates, SCI quickly knows when to repair versus replace, saving time and money
    • SCI takes care of end of life or end of lease equipment

Do as most Original Equipment Manufacturers, well established telecommunication companies and major financial institutions – enter into a partnership with SCI. Start reaping the benefits now and see your brand’s reputation grow and your customer’s satisfaction improve.

Contact SCI to learn more about Reverse Logistics capabilities, Parts Salvaging, Disposal, Recycling, and Asset Recovery and Disposition services.