SCI’s Technical Services

When it comes to troubleshooting technical issues that commonly arise, this can be time consuming and could require professional technical support. SCI offers their clients a breadth of enhanced technical services across Canada, rural and remote areas included.

With 13 configuration centers and 35+ field stocking locations within the SCI’s national network, we reach 94% of Canada’s population same day in 4 hours or less, making SCI the preferable partner for technical services across the nation.

SCI’s technical services solutions effectively integrate the three key components: technicians; inventory / parts; sameday transportation.

SCI provides a team of more than 200 certified technicians who are expertly trained to efficiently and reliably perform technical services with the objective of minimizing downtime and loss of productivity for our clients. A Regional Manager ensures consistency of services throughout the country. Services performed on site encompass:

  • IMACD (installations, moves, adds, changes and disposition)
  • Component and network connection
  • Testing and demonstration
  • Cabling, AC, electrical services
  • Triage and diagnostics
  • Break-fix and swap

Configuration and staging are executed in the configuration centre closest to your business ahead of time, so it is ready for installation when the technician arrives on the premises, ensuring minimum downtime and no loss of productivity. With SCI’s vast coverage across the country, there is always a configuration centre with good installation capabilities and network connection close enough to our clients to provide support.

New equipment deployment, technology upgrades, staged roll-outs and repairs keeping your operation up and running are implemented according to your Service Level Agreement. Our professional technicians are proficient with configuration, staging and imaging of various types of equipment including copiers, medical diagnosis devices, automatic tellers, automated kiosks and more.

SCI’s valued clients can confidently rely on a well-organized network of sameday delivery of critical parts with several options such as “in less than an hour” to 2, 4, 6 hours, end of day or next flight out.

Reverse logistics services include asset verification, data removal, inspection and disinfection. Defective products may be repaired, salvaged for parts support, recycled according to our zero landfill policy or disposed of through certified destruction.

The solutions provided by SCI are tailored to your business model and specific needs. Based on our clients’ feedback, we’ve earned a strong reputation for making your business even better through providing the wide range of specialized technical services.

Contact SCI today to learn more about our Technical Services and capabilities in configuration, staging, imagination, swap and installation. Plus, discover the benefits of partnering with a nationally leading supply chain solutions provider.