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Category Archives: Omni-Channel Retail

Supporting Saysh’s D2C Fulfillment with the Section 321 Exemption

E-commerce sales continue to soar globally as online shopping becomes faster, more accessible, and more convenient. Alongside this growth, smart direct to consumer retailers are looking for ways to take additional costs out of the supply chain without sacrificing customer experience. One strategy where brands are seeing strong results is cross-border shipping using the Section 321 exemption in the Canada-US-Mexico free trade agreement. This agreement allows small consumer orders to enter the US from Canada duty free.

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Webinar: What does Section 321 Mean for D2C Brands?

Section 321 is a legislation that provides customs duty and tariff exemptions for shipments of merchandise imported from Canada or Mexico into the United States that is worth less than $800 USD per day. In this webinar experts from SCI, ChannelApe, and Darnit share unique strategies on how your e-commerce D2C brand can leverage Section 321 to maximize your margins.

You will learn:

  • What Section 321 is and what kind of companies can benefit from duty elimination
  • How brands can save money on import taxes by using the Section 321 exemption
  • How using Section 321 can maximize your customer reach
  • How Section 321 can strengthen your logistics and supply chain management as well as boost your customer order efficiency
  • How the Section 321 end-to-end process works

Watch the full webinar below.

At SCI, our team of Section 321 North American supply chain consultants will support you from start to finish to help reduce import duty tariff costs and comply with non-resident trade regulations. Reach out to a Section 321 consultant today to learn more about the process and where to begin.

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Top Six Supply Chain Challenges Solved

In an era defined by uncertainty, it can be harder than ever for supply chain teams to operate efficiently, let alone capture competitive advantages. In addition to facing down changing regulations, trade disputes, climate change and labour unrest, leaders need to take a more holistic, strategic view of the supply chain. This means supply chain strategies must closely align with the overarching goals of an organization, as well as with the more specific priorities of the procurement, sales, marketing, manufacturing, customer service, and product management teams.

This e-book examines six key challenges facing supply chain leaders today and provides ways an expert 3PL partner can help organizations approach these challenges with end-to-end solutions to become more strategic and resilient. The six challenges covered are:

  1. Empowered consumers
  2. Market and social volatility
  3. Talent shortages
  4. Growing complexity
  5. The need for analytics
  6. The need for digital maturity

Download the e-book now to learn more about each challenge to assist in your planning.

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Webinar: Tips on Developing a Resilient North American E-Commerce Strategy

COVID-19 has forced millions of consumers to shop online and consequently created and reinforced new buying behaviors.  In both Canada and the USA there has been a significant increase in online commerce since the beginning of the pandemic.

As a result, brands are focusing on their online presence creating direct-to-consumer (DTC) strategies, further transforming the e-commerce landscape. In this evolving space, brands are taking advantage of the opportunity to increase their international presence, while still trying to meet customer service levels and navigate cross-border tariffs and taxes.

In this informative webinar, a panel of e-commerce experts from SCI, Canada Post, Saysh, and 6 River Systems share current customer buying habits, how brands are managing their cross-border logistics, and where retailers play a role in the new DTC market. The speakers include:

Mamta Dogra – Director, Parcels & E-commerce Enterprise Marketing, Canada Post
Dwayne Johnson – Sr Director, Business Development, Omni-Channel Retail, SCI
Dave Mack – Vice President of Omni-Channel Retail & Marketing, SCI
Austin Cooper – Head of Supply Chain, Saysh
Callie Moriarty – Solutions Executive, 6 River Systems
Salosan Soundhararajah – Senior Manager, Product Development, SCI 


Leveraging data on the latest trends, as well as real-world scenarios, our panel covers a variety of topics including:

  • What direct to consumer growth opportunities are there in North America?
  • What can businesses to do enhance their North American e-commerce strategy?
  • What does the Canadian cross-border shopper look like and who are they buying from?
  • What challenges are businesses facing with their direct-to-consumer strategies?
  • What can businesses to do create a more resilient and adaptable e-commerce strategy?
  • What is Section 321 and how can DTC use it to create a more competitive supply chain?
  • How will the relationship between brands, retailers, and consumers change moving forward?

Click the video link to watch the full webinar with tips on developing a resilient North American e-commerce strategy.



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How Section 321 Helps U.S. Direct-to-Consumer Retailers Save Money

Smart retailers are now looking for ways to take additional cost out of the value chain without sacrificing customer experience. One strategy where our clients are seeing strong results is cross-border shipping using the little-known Section 321 exemption.  In addition, most US Online retailers want to have the ability to expand, not only into Canada, but globally.

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Managing White Glove Delivery Of MRI Machine To A Leading Canadian Healthcare Facility

Recently, SCI worked alongside the McGill University Health Centre on the delivery and installation of Canada’s most sophisticated heart MRI machine.

The new machine will allow the centre to carry out heart observations that are otherwise impossible, such as swelling, increased fat content and a lack of oxygen, with the hopes of faster and more accurate diagnoses. The health centre expects to carry out up to 2,500 research scans per year.

For SCI, this unique supply chain situation required a creative solution for our white glove team to deliver this high-value machine in a timely manner. SCI’s extensive experience in the delivery and installation of highly complex equipment allowed the team to build and execute a plan that ensured client success.

As part of the process, the team was equipped with handheld computers, cellular communications and GPS tracking devices to coordinate the delivery and installation while monitoring and reporting the shipment status. This $4 million, 7.7-tonne 3T General Electric SIGNA machine was shipped with the utmost care utilizing air-ride vehicles and the most up to date equipment.

On September 21, the MRI was expertly transported to the facility by highly-trained SCI personnel. One of the biggest challenges of the installation was getting the machine onto the second floor. Our solution was to cut a hole in the exterior of the building big enough to lift the machine through. Once that was complete, the team cautiously lifted the MRI by crane through the opening, onto the second floor and straight into the radiology department.

“The delivery and installation of this MRI is just one example of our expertise in white glove transportation services,” said Chris Galindo, CEO, SCI Group Inc. “These types of transfers require precise handling, special equipment and highly trained personnel to execute delivery properly and securely. We’ve also invested in the latest shipping technologies, such as two-way imaging, video feeds and temperature monitoring, to provide our clients with real time visibility to these valuable shipments.”

SCI’s continued investment into healthcare, including the launch of our healthcare-dedicated facilities in Toronto and Vancouver in 2019, have allowed us to streamline clients’ supply chain demands and reduce overall complexity so that our clients can continue to focus on customer care and research. All solutions are governed by SCI’s Quality Management System which operates rigid process controls through all areas of the supply chain. This ensures healthcare clients will effectively comply with Canadian regulatory standards and safety protocols.

Contact SCI today for more information on how our full-service end-to-end supply chain capabilities will make you even better.


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