Mississauga, ON
Full-time


Hours: Mon to Fri, 9:00 am to 5:30pm (rotational weekends), possible overtime when required, and extended hours when required during customer peak periods

Overview: We are in need of an A+ Certified, Bilingual (English/French) support/repair technician with a strong POS background. The role will work on support, deployment, installation, and upgrade of PC workstations, tablets, printers (laser and thermal), peripherals as well as associated operating system and application software at the desktop level, including troubleshooting and repair of hardware and software failures. Certification on HP and/or Lexmark Printers would be a big asset.

Day to Day Task:

  • Providing technical support to field technicians via phone, email, and remote assistance
  • Remotely assisting postal employees to replace/swap POS equipment and cables
  • Configuring and staging POS equipment for postal outlets
  • Bench repairs of POS equipment (laser printers, receipt printers, label printers, payment devices, PC’s, hand held scanners, scales, cellular modems, tablets)
  • Updating ticketing application(s), spreadsheets, and support call details

Role:

  • Key tasks will be to support field technicians and perform non tech/remote installs with the customer
  • Perform service repairs on printers (laser and thermal) and POS equipment
  • Deploy desktop and peripherals following deployment documentation and checklists
  • Perform complex hardware and/or software upgrades to existing equipment
  • Utilize a strong set of troubleshooting skills to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
  • Perform moves, adds, changes of computer POS equipment
  • Understand and carry-out deployment according to strict guidelines

Qualifications:

  • Bi-lingual (English/French) written and verbal communication skills
  • College or University education in Electronics or Computer Science
  • A+ Certification
  • Two (2) years of related job experience (field or depot)
  • Manufacturer certifications would be a definite asset
  • Experience repairing LCD/Touchscreen, PCs and printers
  • Technical support experience an asset
  • Experience with MS office suite (Outlook, Excel, Word)
  • Must be willing to participate in the weekend on-call rotational schedule
  • Must be able to lift a minimum of 40 lbs. on a regular basis

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