Mississauga, ON
Full-time


The Operations Manager is responsible for managing the day to day operations (people, process and systems) to ensure SLA’s and KPI’s are met on a daily, weekly, monthly basis. The OM has overall P&L responsibility and will be the key contact with the client. The successful candidate is a highly motivated, self-directed individual capable of creating a high performance operation through strong leadership, effective communication, delegation and coaching for efficiency and people development, detail-oriented and organized with a high level of personal and professional ethics.

This individual will support our afternoon-shift operations with flexibility to work other shifts as required. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture.

What success looks like:

  • Manage, coach and develop a team consisting of warehouse Team Leaders, Operations Support Coordinators and Service Representatives
  • Responsible for ensuring P & L, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
  • Responsible for managing the operation within budget guidelines
  • Manage operational processes ensuring all clients’ requirements are consistently met and are up to date
  • Responsible for ensuring that processes, and changes, are effectively deployed to ensure continuity of operational performance and client satisfaction
  • Manages scope of responsibility through assigning and scheduling resources, monitoring deliverables and adjusting approach when required
  • Lead and support the team in their involvement in Continuous Improvement (CI) initiatives
  • Ensure company policies are communicated, applied and enforced and upheld by all team members
  • Accountable for customer satisfaction and providing high quality service and work ethic while representing SCI Logistics
  • Responsible for ensuring a safe, secure and fair work environment for all team members
  • Foster a positive working environment for internal and external customers
  • Other related duties or projects as required to meet the needs of the business

What you bring to the role:

  • Minimum 5 years’ managerial experience in a high volume 3PL environment (retail environment would be a definite asset) while managing and developing high performance teams
  • Demonstrated effective direct communication with Clients both oral and written as well as with peers and executive level management
  • Ability to execute results against strategy and meet critical deadlines
  • Strong SAP experience as well as MS Office
  • Proven problem solving and decision making skills
  • Proven ability to create, manage and maintain strong customer relationships
  • Very organized individual capable of multi-tasking and remaining calm under stressful circumstances
  • Flexible with scheduling to meet the needs of the business
  • High energy, self-motivated with self-confidence

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