Greater Toronto Area, ON
Salary: $65,672.00 to $80,266.00 /year

The Operations Manager is responsible for managing the day to day operations (people, process and systems) to ensure SLA’s and KPI’s are met on a daily, weekly, monthly basis. The OM has overall P&L responsibility and will be the key contact with the client. The successful candidate is a highly motivated, self-directed individual capable of creating a high performance operation through strong leadership, effective communication, delegation and coaching for efficiency and people development, detail-oriented and organized with a high level of personal and professional ethics. This individual will support our day-shift operations with flexibility to work other shifts as required. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture.

What success looks like:

· Manage, coach and develop a team consisting of warehouse Team Leaders, Operations Support Coordinators and Service Representatives

· Responsible for ensuring P & L, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met

· Responsible for managing the operation within budget guidelines

· Manage operational processes ensuring all clients’ requirements are consistently met and are up to date

· Responsible for ensuring that processes, and changes, are effectively deployed to ensure continuity of operational performance and client satisfaction

· Manages scope of responsibility through assigning and scheduling resources, monitoring deliverables and adjusting approach when required

· Lead and support the team in their involvement in Continuous Improvement (CI) initiatives

· Ensure company policies are communicated, applied and enforced and upheld by all team members

· Accountable for customer satisfaction and providing high quality service and work ethic while representing SCI Logistics

· Responsible for ensuring a safe, secure and fair work environment for all team members

· Foster a positive working environment for internal and external customers

· Other related duties or projects as required to meet the needs of the business

What you bring to the role:

· Minimum 5 years’ managerial experience in a high volume 3PL environment (retail environment would be a definite asset) while managing and developing high performance teams

· Demonstrated effective direct communication with Clients both oral and written as well as with peers and executive level management

· Ability to execute results against strategy and meet critical deadlines

· Strong SAP experience as well as MS Office

· Proven problem solving and decision making skills

· Proven ability to create, manage and maintain strong customer relationships

· Very organized individual capable of multi-tasking and remaining calm under stressful circumstances

· Flexible with scheduling to meet the needs of the business

· High energy, self-motivated with self-confidence

Who you are:

  • You have the courage to think differently about how things get done to continuously improve and deliver even better results every day.
  • The safety, health, and well-being of yourself and your team, is your first priority.
  • Providing exceptional service is your passion.
  • You uphold your commitments and make decisions with everyone in mind.
  • You are energized by collaborating in a team environment, and enjoy supporting others to find success
  • You embrace new things, are open to different perspectives, and adapt quickly to an evolving environment.
  • You maintain focus and productivity under stress, and adapt with a positive perspective in times of change.
  • You operate with integrity to do what is right for the team and the business as a whole.
  • You support and encourage positive team interactions and experiences, and celebrate personal and team success every day.
  • You have excellent interpersonal and communication skills, including telephone and email etiquette.

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