Mississauga, ON

At SCI our people make us even better, which is why we want you to be a part of our fast growing organization. SCI recognizes that having a great team is the key to success, which is why we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together. Any one of our 3000 industry experts will tell you that we take on some of Canada’s toughest service and logistic challenges in specialized transportation, technical services, and supply chain management. For 30 years, our proficient planning and flexible solutions have brought us top tier clients. With clear focus, operational excellence, and future growth at the core of our operation, we apply out-of-the-box thinking to deliver exceptional experiences that take our clients to the next level. Are you ready for your next challenge?

The System Administrator will be a valuable member in contributing to SCI’s future. Supporting our Madill and Edwards operations, this individual will be responsible for the installation, upgrades, troubleshooting, and repair of the distribution’s Dematic Automation Solution and assisting on troubleshooting system and related equipment supporting client’s WMS. This will include system administration of thin clients, printers (label & laser), Dematic DiQ, LAN, as well as RF devices. The successful candidate for this position will have strong interpersonal, decision making, problem solving, and analytical skills. The schedule for this role will include a variety of shifts (including off-hours shift coverage), weekends, and holidays. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture.

Shift; Friday – Monday (10:30am- 9:00pm)

What success looks like:
 Your business partners are excited to collaborate with you! You support one another as a team and work together, leveraging everyone’s strengths.
 You are depended on to see your commitments through and with good intentions.
 The duties and tasks supported by your role continuously improve with increased quality and fast speed to market.
 You will provide first level support to troubleshoot any problems experienced by production equipment, including Dematic DiQ, GLS, and SAP as related to the facility automation solution.
 Install, upgrade, troubleshoot, and repair hardware and software on or related to thin Clients, printers (label/laser), PC networks, LAN, and RF devices.
 Run and monitor batch jobs, such as integrated store order processing and print picking documentation (labels).
 You will provide technical support for standard and proprietary desktop software (i.e. SAP, GLS, and Dematic DiQ).
 Maintain and troubleshoot networking problems and systems (PC networking, including switches and cabling, RF wireless systems, etc).
 Maintain and troubleshoot proprietary material handling software and systems from vendors, such as Dematic.
 You will support Performance Reporting, including development and troubleshooting of Operational Dashboards.
 Answer questions regarding PC/printer software/hardware issues, and make IT recommendations.
 Help onboard, setup, and train new Dematic users.
 Interact with support desks and the Client for both external Dematic, GLS, and internal SAP, providing next level up technical resources with investigative research, questions asked, and troubleshooting undertaken along with remaining outstanding issues to support end-user needs.
 You will relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.

What you bring to the role:
 High School Diploma/GED and previous experience in a technical support function.
 Associate’s Degree, Technical Degree or Bachelor’s Degree is a plus.
 You have experience at a distribution center or manufacturing environment, including Conveyor Automation, Warehouse Execution Systems, System Servers, thin clients, LAN, and RF devices.
 Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems, and working in a team environment.
 Experience building and maintaining databases and KPI/Performance dashboards, such as Web, Access and SQL.
 You have experience coordinating service requests with the appropriate IT team.
 Experience with operating production laser printers and thermal transfer printers (i.e. Zebra).
 Experience with SAP and Dematic DiQ preferred.
 You have knowledge of various equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
 Knowledge of personal computer hardware and operating systems, as well as network topologies.
 You have knowledge of various softwares, such as Microsoft Windows operating system, MSOffice Suite – Word, Excel, PowerPoint, Internet Explorer, etc.
 You operate with integrity to do what is right for the business and the team as a whole.
 When making decisions, you consider everyone and engage those who can add value to the process.
 You are adaptable in your approach and prioritize with focus on what adds value to the client.
Who you are:
 You have the courage to think differently about how things get done to continuously improve and deliver even better results every day.
 The safety, health, and well-being of yourself and your team, is your first priority.
 Providing exceptional service is your passion.
 You uphold your commitments and make decisions with everyone in mind.
 You are energized by collaborating in a team environment, and enjoy supporting others to find success.
 You embrace new things, are open to different perspectives, and adapt quickly to an evolving environment.
 You have strong interpersonal skills and are motivated to share your knowledge, skills, and ideas with others.
 You have strong communication skills.
 You take a solutions-focused approach to problem-solving and have demonstrated analytical skills.
 You have an open mind and adapt with a positive perspective in times of change.

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