Mississauga, ON

Role: The Product Re-Certification Technician is responsible for the end to end process of testing, troubleshooting, repairing, configuring, and cleaning Xerox machines that have returned for refurbishment. The Product Re-Certification Technician is responsible for meeting daily and weekly productivity goals set out by the Supervisor. Machines being refurbished include, black & white, and colour models; as well as floor and desktop model multi-function printers/copiers. Xerox repair background is an absolute asset. Ability to troubleshoot multi-function printers is a must.

Job Description:

  • Testing, troubleshooting, and repairing used Xerox devices
  • Proficient in Microsoft Office, specifically Excel, and Outlook
  • Ability to work in a high paced environment where there are multiple priorities to be managed
  • Able to ensure that SLA requirements are being met for orders and escalate to management for support when needed
  • Demonstrates strong attention to detail
  • Ability to maintain a well-organized and clean work area, and follow procedures and guidelines
  • Ability to work under minimal supervision, a self-starter, and to demonstrate initiative
  • Meet all health and safety guidelines as required

Job Specification/Requirements:

  • Two (2) years’ experience in a fast paced, logistics environment.
  • Technical experience with multi-function devices.
  • Ability to read, comprehend, and interpret Xerox service manuals
  • Excellent written and verbal communication skills.
  • A sense of urgency to meet productivity targets
  • Ability to handle multiple tasks and work effectively under pressure
  • High level of integrity and honesty
  • Ability to take direction and follow practices and procedures consistently and accurately
  • Flexible to work weekends and/or overtime as required with start times subject to change based on needs of the business.
  • Excellent time management skills
  • Ability to work independently as well as in a team environment

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