Edmonton, AB
Full-time


At SCI our people make us even better, which is why we want you to be a part of our fast growing organization. SCI recognizes that having a great team is the key to success, which is why we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together. Any one of our 3000 industry experts will tell you that we take on some of Canada’s toughest service and logistic challenges in specialized transportation, technical services, and supply chain management. For 30 years, our proficient planning and flexible solutions have brought us top tier clients. With clear focus, operational excellence, and future growth at the core of our operation, we apply out-of-the-box thinking to deliver exceptional experiences that take our clients to the next level. Are you ready for your next challenge?

Role: The Operations Supervisor/Dispatcher is responsible for leading a functional group to achieve daily Service Level Agreements (SLA’s), operational objectives and in creating a collaborative team environment. The key accountabilities for this position include leadership, communication, developing people, planning and decision making to continuously improve standard operating procedures and overseeing the building.

Key Responsibilities include:

· Maximize productivity by effectively allocating available resources to successfully process the daily work volume

· Measure and report the effectiveness of warehousing and dock activities and employees performance

· Ensure shipment and inventory transaction accuracy

· Effectively communicate all pertinent information regarding process changes, goals & objectives and operational results to employees through daily shift meetings

· Comprehend and administer all relevant policies and procedures in a fair & consistent manner

· Coach employees on best practices and provide corrective actions

· Hands-on direction of all activities to ensure customer and corporate requirements are met

· Ensure 100% adherence to SCI’s Quality Principals and Account specific standard operating procedures

· Become proficient in the operation and related systems

· Ensure Health and Safety practices are adhered to (e.g. coach team members on safe work practices, enforce company policies and procedures, and serve as a positive role model with respect to safe work practices)

· Provide daily updates on receiving, shipping, issues and projects as well as road operations

· Participation in decision-making processes involving dock, warehouse, and transportation issues

· Flexible working hours and scheduling is a requirement. Availability for evenings, weekends, and travelling as necessary

· Demonstrating SCI Core Values – Innovation, Teamwork Founded on Open & Honest Communication and Accountability for Excellence in Results

· Identify areas of improvement and establish innovative or adjust existing work procedures and practices

· Confer and coordinate activities with other department

· Truck routing by geography, scope of work, volumes, etc.

· Print batch orders for primary customers

· Create manifests for trips, create orders (BOL) in TruckMate, print all paperwork BOLs, checklists and job orders as required.

· Check orders for status issues completion, docked, not assigned and Arrcon/Depcon

· Use end of day reports from SCI Service group and Clients to confirm next day orders

· Update/Audit Driver/Helper Expenses in Chrome River and Element Fuel

· Check end of day paperwork for completeness, sort, synergize, store a copy of the trip on S-Drive and file

· Sort and file hard copy fuel logs, time sheets

· Manage the day off rotation of the Driver/Helper teams

· Generate paperwork for the PM warehouse team to stage runs

· Work with Customer Service to cover same day requests, and confirm availability to cover all requests

· Other duties as required

Qualifications include:

· Minimum 3 years of supervisory experience or similar, preferably in a distribution environment

· Excellent interpersonal and communication skills

· Demonstrated leadership capabilities

· Previous experience using SAP and warehouse management systems

· Strong MS Office and experience using TruckMate an asset

· Experience in Transportation Management would be an asset

· Proficient using phone and web-based applications

· Strong service quality experience with specific measures and accomplishments

· Proven experience in developing positive employee relations with an emphasis on creating a collaborate team environment

· Ability to analyze, plan and manage resources effectively

· Good proficiency using Microsoft office applications

· Proven ability to direct and coordinate operations

· Strong organizational and time management skills

· Ability to operate a 5 ton single axle vehicle

· Post-secondary education and/or a combination of relevant experience and education

SCI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

Working at SCI:

First and foremost, at SCI, we are committed to creating a safe and healthy work environment, which is why we support our people with programs that serve the health and wellness of everyone. We also recognize that business moves quickly, and we strongly believe that success in our fast-paced environment is defined by the achievements of all our employees. We pride ourselves in the collaborative approach we apply to our work, and with a flat organizational structure, each employee at SCI is empowered to make a difference every day. Our people find success through their desire to discover new strengths, learn new skills, and gain unique experiences. With a balanced compensation portfolio, we encourage our people to lead with agility and strive for excellence.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview

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