Mississauga, ON

In support of the effective and efficient operation of the distribution warehouse, the Operations Support Coordinator (Waver) is responsible for providing systems support to the Operations. Through the application of systems expertise, the Operations Support Coordinator (Waver) supports a number of key processes from receiving, replens, and waving as well as assisting the functional leads in troubleshooting, analyzing and resolving process and system failures. This individual will support our day shift operations, Monday to Friday with flexibility to work other shifts as required.

Key Responsibilities include:

* Participate in all administrative and operational functions as directed by the Operations Manager

* Assist and communicate with internal and external Clients to ensure that inquiries and reporting commitments are met

* Execute systemic components of receiving, replen, waving and closing out orders

* Generate reports that provide visibility into status and performance of the operation

* Act as a Subject Matter Expert, assist employees with troubleshooting

* Monitor activities to ensure they are completed accurately and in a timely manner

* Responsible for accuracy of daily reporting as well as maintaining order and delivery management

* Perform investigations where required

* Perform other duties as assigned by the Operations Manager

Qualifications include:

* Previous experience in a warehouse environment

* Demonstrated customer service capabilities

* Excellent interpersonal and written/oral communication skills including email etiquette

* Ability to analyze, plan, organize and prioritize effectively

* Proficiency using Microsoft office applications

* Post-secondary education and/or a combination of relevant experience and education

* Recent and relevant SAP warehouse management support experience and report generation experience using SAP/BW in a distribution environment

* Familiarity with Radio Frequency (RF) equipment required

* Flexibility to work other shifts when required

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