Mississauga, ON
Full-time
Role:Lead functional group to achieve daily SLA’s and operational objectives
Key Responsibilities include:
- Maximize productivity by effectively diverting available staff and resources that are supportive of operations SLA & KPI’s
- Drive performance management to align with the operations budget and provide coaching and corrective action to close gaps
- Effectively communicate all pertinent information regarding process changes, goals and objectives and operational results to employees through daily shift meetings
- Assist in the planning of manpower and scheduling of work to meet customer requirements
- Assist in identifying areas of concern impacting performance and/or areas for potential improvements
- Comprehend and administer all relevant policies and procedures in a fair and consistent manner
- Resolve employee relation concerns in a timely manner and escalate when required
- Hands on direction of all activities to ensure customer and corporate requirements are met
- Adhere to SCI Logistics’ Productivity Standard Quality Principles and Account specific Standard Operating Procedures
- Use of SAP, Kronos, Dematic IQ and other related systems
- Participate in decision-making processes involving warehouse issues
- Adhere to all Health and Safety practices and ensure employee are following all related policies and procedures
- Manage labor requirements to support customer’s needs
- Provide daily updates on receiving, shipping, issues and projects
- Other duties as assigned by Management
Qualifications include:
- Minimum of 3 years previous experience in a fast paced, logistics environment
· Demonstrated leadership experience with the ability to train and enhance the skill levels of team members including setting goals, objectives and measuring performance
- Excellent interpersonal and communication skills including written communication skills
- Must have both phone and email etiquette
- Thorough knowledge of third party logistics services and processes
- Proficiency using Microsoft office applications
- Post-secondary education and/or a combination of relevant experience and education
- Recent and relevant SAP warehouse management support experience and report generation experience using SAP/BW in a distribution environment
- Positive attitude, flexible and adaptable, high energy and self-motivated
Shift Availability:
Weeknight: Monday – Thursday (6:00 pm – 4:30 am)
Weekend Night: Friday – Sunday (6:00 pm – 6:00 am)
