Dartmouth, NS

Role: The configuration technician (Service Representative 5) will be responsible for receiving and tracking inbound customer units for deployment; unpack, build and config equipment as required; pack and stage as per deployment schedule and following SCI’s standards and best practices. This position will also play a supporting role in other dock or warehouse projects and duties as assigned.

Key Responsibilities:

  • Work with the CSR and Dispatch team on meeting scheduling deadlines.
  • Work with the customer and CSR on config and software upgrade solutions as required.
  • Actively participate in SOP creation plan to document process outline, based on brand type and model requirements.
  • Perform data upgrades and configuration solutions based on the needs of the customer.
  • Conduct various levels of tests (unit and integration) with internal and external components and accessories.
  • Maintain deployment schedules and productivity outlines.
  • Participate in platform upgrades (specifically upgrade from old to new software versions as required).
  • Develop standards and best practices for the tools and technologies as part of a team.
  • Meet all health and safety guidelines as required.
  • Ability to multi task.
  • Demonstrated ability to solve complex issues.
  • Superior communication and interpersonal skills, ability to work with business and technical team members


  • 3 years experience in a fast paced, logistics environment, and experience with Printer upgrade and configuration platforms.
  • Working experience with integration technology platforms such as USB data upgrade and config software etc.
  • Broad understanding of integration options using various data types.
  • Strong knowledge of inventory tracking in Microsoft Office.
  • Fork lift experience would be an asset.

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