Healthcare Post Sales Logistics

SCI’s coverage supporting post sales logistics is unparalleled. Spanning coast to coast across the nation with 13 configuration centres, 35+ field stocking locations, a central stocking location, and access to the broadest final mile delivery network in Canada, SCI fully controls the execution of our client’s post sales logistics operations. Our team of engineers assesses your business and determines through our Solutions Design Process a phased approach aligned with corporate strategies, customer expectations and industry benchmarks all towards making the post sales logistics the most efficient and effective, all resulting in a better outcome for your patients.

The servicing of healthcare equipment is critical to our clients as downtime results in lost productivity and revenue. SCI provides full post sales logistics support to healthcare clients through delivery, assembly, installation and maintenance. SCI works hard at satisfying our clients with unmatched Post Sales Logistics services through the following:

  • Installation, set-up and equipment testing
  • Recall management
  • Return Management Authorization (RMA) process
  • Spare parts management and rapid deployment
  • Regular maintenance
  • Technical support for installation and break/fix troubleshooting
  • Fully integrated SAP inventory management system for full traceability
  • Network design, transportation mode optimization, consolidation and execution
  • Complete interface with client’s host system
  • Robust and scalable Warehouse Management System and Transportation Management System
  • Logistics management of repair parts
  • Environmental disposal
  • Secure destruction
  • Decontamination services

With the many healthcare post sales logistics services SCI offers, clients benefit from:

  • SCI’s vast network, reaching any address across the country
  • Reduced waste and a simplified workflow
  • System wide enhancements and improved performance
  • After hours process in place for 24/7/365 availability, reducing downtime and productivity loss
  • Call centres for immediate customer service and web portals to access information
  • Real-time tracking of inventory and direct access to reports

SCI has a proactive and strategic approach with the ability to adapt, react swiftly, and accelerate deployment of the best practices. Rush deliveries are done on the basis of 30, 60, 90 minutes, 2 hours and end of day. Direct drive and next flight out delivery services are also available for urgent deliveries.

Partnering with SCI for your post sales logistics needs results in reduced costs, streamlined processes, and overall improved patient care and safety through SCI’s coordinated, team-based approach.

Contact SCI today to learn more about Healthcare Post Sales Logistics services, and why we are favoured by our healthcare clients. Discover the benefits of partnering with a trusted, accountable and skilled 3PL.