Post Sales Logistics Services

A manufacturer’s reputation depends not only on the quality of the products, but also on the level and quality of services provided once the item or equipment has been delivered and deployed. SCI’s innovative post-sales logistics solutions reduce the cost of maintaining a separate supply chain for post sales services including parts management, optimizing uptime and customer satisfaction.

Conducting onsite repairs is expensive and requires significant internal resources, regardless of the segment your business belongs to. Consider SCI’s post sales logistics solution called advanced swap. SCI provides shared warehousing space, manages your parts inventory and, at your request, ships the replacement unit to the end user who would then use the packaging to return the defective unit, with the following benefits:

  • Less expensive than same day onsite repair
  • Full visibility and traceability with real time online product inventory, shipping and receiving
  • Enhanced customer satisfaction and brand loyalty
  • The process outsourced to a trusted partner allows you to focus on your core business

Other benefits of SCI’s Advanced Swap post sales logistic solution include:

  • Best coast-to-coast Canadian coverage
  • Outstanding same day rush delivery options include 30 / 60 / 90 minute, 2 hours and end of day delivery options
  • 94% of all Canadian commercial addresses are within 15 miles or 4 hours from SCI’s field stocking locations
  • 97% of residences are located within 1.5 miles from one of the 7,200 strategically located Pick Up / Drop Off sites
  • SCI’s network of 35+ field stocking facilities across all the provinces ensures 24 / 7 / 365 parts availability, ensuring nonstop support and quick and convenient replenishment for your technicians on the road
  • SCI engineers identify and recommend the best parts planning and site selection strategies to store the right parts at the right locations, and meet the established SLAs while facilitating replenishment, maintaining a tight inventory control and reducing costs.

SCI has built a solid and proven track record in the supply chain industry, which has made the company the logical choice for organizations looking for the best 3PL provider anywhere in Canada.

SCI is client-centric, and within the company we strongly encourage all employees to think innovatively and creatively when we are looking for new improved ways of doing things. In 2015 our highly engaged employees submitted 950 continuous improvement ideas, from which 470 were implemented. Helping your business grow motivates us to add new services to our offerings.

Contact SCI today and give us an opportunity to demonstrate some of our post sales logistics programs. Explore our expertise in other post-sales logistics solutions designed to reduce operating costs, make your business even better, and provide excellent customer experience.